Frequently Asked Questions
Everything you need to know about your Mod + Jo favorites.
What materials are used in Mod + Jo jewelry?
Our pieces are primarily crafted from high-quality 14k gold fill, gold vermeil, and brass with heavy gold plating. We prioritize durability and skin-friendly materials for everyday wear.
How should I care for my jewelry to prevent tarnishing?
To maintain your glow, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and gently wipe them with a soft microfiber cloth after each use.
How long will it take for my order to ship?
Standard orders typically process within 1-3 business days. Once shipped, domestic delivery usually takes 3-5 business days depending on your location.
What is your return and exchange policy?
We offer returns or exchanges on unworn items within 14 days of delivery. Please note that for hygiene reasons, earrings are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship worldwide! International shipping rates and delivery times are calculated at checkout based on your specific destination.
Are your products ethically made?
Absolutely. We work closely with small-batch manufacturers and hand-assemble many of our pieces in our Dallas, Texas studio to ensure ethical production and high quality.